ZARINA AI sells digital products only. This policy explains how, when and where your purchase is delivered.
1. Digital delivery only
No physical goods are shipped, there is no collection point, and no physical delivery fee applies. There is no hidden delivery fee of any kind: the price shown on the product page is the total amount payable.
2. When delivery begins
Delivery begins after the payment has been verified as successful and after all required customer information has been received.
3. How your purchase is delivered
- A private result page holds your finished content.
- An email notification containing the private link is sent to the address used for the purchase.
- Included MP3 audio and, where listed, PDF files appear on that private result page or as secure downloads.
4. Delivery target
The standard target is delivery as soon as processing is completed, and normally within 24 hours after verified payment and receipt of complete information. Delivery is often faster, but no instant delivery is promised.
A longer delay may occur because of a security review, a provider outage, unusual volume, incomplete customer information or a technical failure.
5. If your content does not arrive
If you have not received your content within 24 hours after verified payment, contact support with your order number and the email address used for the purchase. We normally respond within 2 business days.
You are responsible for providing a correct email address and for checking your spam and promotions folders.
6. Access period and lost links
Correctly delivered content remains available according to the access period shown on your order or result page. If a private link is lost, support can restore a valid link after identity and order verification.
7. Subscriptions
All products currently available for purchase are one-time purchases. One announced product, Zarina's Circle, is a monthly subscription that is not yet available for purchase. Subscription delivery terms apply only once a subscription product is explicitly offered, purchased and billed.
8. Related policies
Non-delivery caused by a verified technical failure is handled under the Refund Policy. Contact details are on the Contact & Legal Information page.